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In organisations with knowledge workers, there can be tension amongst a worker’s position description, their role title, and what they actually spend their time on. 

In an investigation into determining competence, it is observable how awkward it gets when the conversation turns to explore what a worker actually does during the day.  It inevitably seems to boil down to meetings and emails.  Perhaps this is not the best use of a credentialed technical worker’s time.  Unless, of course, those emails discuss complex technical issues, and those meetings solve deep and complicated design problems. Then that time spent is very useful.

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