[ Desire Lines ]

Desire lines are that worn out track through the grass, where pedestrians would rather walk, when the walking infrastructure is built in the wrong place, or the infrastructure is non-existent. 

Workflow and procedures have desire lines as well.  They show up when procedural steps are skipped, or done differently.  It’s not that a person doesn’t want to get from A to B, it’s that it’s easier to do it outside the structure.

The best thing to do is accept it and change the flow.  It’s not useful in the long term to punish those who have found a better way.