[ Use Case ]

Besides just knowing your audience, another key insight for documentation is to think through the ‘use case’ for it. This means thinking about why someone would look for your document, or what information they would be looking for.

The ‘use case’ concept is mostly used in software and website development. It’s a key step to clearly consider how the user will perform tasks on the website.

The same approach works for documents as well: consider what the reader is looking for.

It’s a different perspective, considering what they are thinking, instead of only thinking about what you are telling them.