[ Communication ]

It’s a ubiquitous goal to have ‘good communication’ in a business, or as a personal skill.  It shows up in business strategies, leadership development, and plain old-fashioned meetings. 

Like many concepts, communication is context specific. 

When talking about ‘improving communications’, keep in mind the context.  There are four aspects to consider:  verbal or written, and informal or formal.

·         Verbal/informal = small talk, networking

·         Verbal/formal = speeches, presentations

·         Written/informal = email, instant chats

·         Written/formal = reports, papers.

Just referring to ‘improve communication’ isn’t enough.  Each of the above concepts requires a different strategy for improvement, if they really are so bad.