Workflow

Reliable workflows are a good goal to have.  The certainty of a known workflow reduces stress in the workplace.

With known task assignment, known expectations of timing for each task, and the understanding of what happens next, things go smoothly.  When a workflow process is well established, or often repeated, there is usually no uncertainty about who does what next, and how long it will take.

Bringing in innovation, or a new system, puts all of that structure and reliability into turmoil.  Workflow assignment and expectations are not what they used to be.

The previous workflow probably doesn’t work anymore.