The Space Between

In business efficiency programs, we develop flowcharts and process flows and swim lanes and dot-point or numbered lists. 

These are all viable and recognisable ways to describe a business process.  Follow through the steps in the flowchart, and all will work out fine.  There is truth in their ability to clearly depict a procedural sequence; there’s nothing wrong with that.

There’s a space, though, between the numbered items, or between the boxes on a flowchart. 

The work required, the waiting, the uncertainty: all things that space represents.

That space between can carry more weight than the boxes connected to it.