Problems

Apparently, there are only four types of problems:

1.     Troubleshooting, needing a rapid fix,

2.   Gap from standard, the fix which prevents recurrence,

3.   Target condition, the fix which improves output, and

4.   Open-ended, needing creativity and innovation to solve. 

These were named by Art Smalley, known for his work in lean manufacturing.

The first two are ‘caused problems’ and would have reactive responses to solve.  The last two are ‘created’, solved with a proactive approach. 

Each has a different cadence and focal point. 

When faced with a problem, it might be useful to think about which type it is.