Information

When faced with a decision which is based on a piece of information that you don’t yet have, it seems that the human brain has a habit of shutting down; or being otherwise irrational. 

What faced us last week was the question:  when can we fly back?  And the answer was: after the test results come in.   When will that be?  (Crickets.)

In the bigger picture, this situation is faced all the time in the arena of technical expertise.  Managing – and supporting - the decision-making process in the face of lack of information, is the root of many stressful jobs.