[ Quality ]

The field of quality management has developed and matured in the last 20 years. Originating in the manufacturing sector, where quality control is easily measured by testing production (usually being a tangible thing), it has now grown into better management of systems and procedures. 

Measuring the quality of service providers requires different measurement tools.  Some of my work includes reviewing quality of service providers, which is often impressive. 

I like the recent moves towards recognising how risk also fits in the efforts of quality. 

It makes business sense to identify areas of high business risk, then focussing quality efforts there.