[ Agency ]

Decisions, applying judgement, or taking action are part of any knowledge worker’s day. Value is added through the day by applying decisions, judgement or actions to information.  This is achieved mostly through use of that “black box” that is between our ears.

The concept of agency is part of the day as well (considering knowledge work here, not societal issues).  Agency is the ability or authority to achieve control, or the capacity to act independently and make choices.  And importantly, a knowledge worker’s agency is influenced by their knowledge, skills and past experience with the thing having the valued added.