Expected Norms

Here are some expected cultural norms, summarised a while ago by Kenneth Hayne, Australian Financial Services Royal Commissioner.  Sometimes it’s useful to reflect on them now and then: 

• Don’t mislead or deceive, especially those who are uninformed or vulnerable. 

• Act fairly, so that all involved can share the benefit or the risk.

• Provide services that are fit for purpose, provided both parties are clear what the expected purpose is. 

• Deliver services with care and skill.

• When acting for someone else, remember it’s for them.

• Obey the law, it’s there to protect all of us, based on previous experience and expectations.