Error Handling

“Everyone makes mistakes”. 

Sure, we know that; but, dealing with it is harder than that pithy line allows for. 

Whether we are the one who made the error, or we are the one who finds it in someone else’s work, we are faced with a challenge.  Cue the ego.

Managing egos is indivisible from managing errors, particularly in technical and design arenas.

So, it is in the organisation’s interest to have a solid ‘checking’ culture, where checking is not seen as a negative process.  And when errors are found, there is a clear and supportive process to deal with it.