Deliverables

In a professional services business, documentation is a key asset, and these are typically considered to be “deliverables”.  Contracts, schedules, scopes of work, designs, drawings, technical specifications, even emails: these are all very important documents – or rather, deliverables - to be created, reviewed, approved, sent, stored, and archived.

Processes and procedures that do not, in the end, create deliverables, therefore, have lower value.  Some processes and procedures are inputs to deliverables, and so they are important too.  Check the purpose of the document being worked on:  will someone else see it? Then it is a deliverable, and it is important.