Action Items

Meetings and workshops often (and should almost always) end up with action lists of some sort. 

It’s been said that “a meeting without minutes didn’t happen”, but also, “a meeting without an action list could probably have been done by email”. 

It’s easy to write action items so that they don’t solve the problem.  “Write a procedure” won’t solve a quality control issue.  The procedure also needs to also be implemented, and then verified. 

When writing action items, include a description of what it looks like when it’s done, and also try to describe what happens if it isn’t completed.